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How can I find a product?
You can use the search bar located at the top of the page to find specific products or browse through our various categories for inspiration.
Can I save products to a wishlist?
Yes! You can create a wishlist by clicking the “Add to Wishlist” button on any product page, allowing you to save items for future purchases.
How do I check if a product is in stock?
Product availability is displayed on the product page. If the product is in stock, you’ll see an “Add to Cart” button. If it’s out of stock, there will be a notification or an option to be alerted when it becomes available again.
Can I shop as a guest?
Yes, shopping as a guest is an option. However, creating an account offers additional benefits, such as saving your shipping details, tracking orders, and accessing exclusive deals.
Payment Information
What payment methods are accepted?
We accept [list payment methods such as credit cards, debit cards, PayPal, or bank transfers].
Is my payment information secure?
Yes, we prioritize your security by using [e.g., SSL encryption] to ensure your payment information is protected.
Can I use a coupon code?
Certainly! Coupon codes can be applied during checkout by entering the code in the specified field.
What happens if my payment is unsuccessful?
If a payment fails, you will be notified and given the opportunity to try again or select a different payment method. Double-check your payment details and ensure sufficient funds are available.
Order Returns
What is your return policy?
We offer a 180-day return window, allowing you to return eligible products within 60 days of receiving your order.
How can I return an item?
To return an item, follow the instructions in your order confirmation email. Be sure to include the order invoice and return the item in its original condition.
Who covers the cost of return shipping?
Specify whether the customer or the seller is responsible for covering return shipping fees.
Can I exchange a product?
Yes, exchanges for different sizes or colors are available. Please contact our customer support team for assistance with your exchange request.