At Reebedo, we strive to provide excellent customer satisfaction and aim to make our refund process as smooth as possible. Please review our Refund Policy below for details.
Order Exchanges
To ensure a seamless shopping experience, please review your order details carefully before completing your purchase. This includes verifying the size, design, and quantity of your selected items.
- Exchanges: Unfortunately, we cannot process exchanges for errors in these selections. However, you may cancel your order within 24 hours of placement and create a new one with the correct details.
- If you require assistance, please contact our support team, and we’ll be happy to help.
Order Cancellations
You can cancel your order within 24 hours of placing it.
- A 10% cancellation fee, based on the total order value, will apply.
- If your order has already entered processing, cancellation may not be possible.
To Cancel: Email us at [email protected] with your order details.
Returns and Refunds
Returns are accepted within 180 days of delivery. After this period, all sales are considered final, and refunds will no longer be issued.
Conditions for Returns and Refunds:
We accept returns and issue refunds for the following reasons:
- Items arrive damaged or broken
- Products differ significantly in design, size, or material from your original order
- Receipt of incorrect items
- Substantial deviations from the product description
Ineligible Items for Return or Refund:
The following items are not eligible for returns or refunds:
- Items that have been worn, washed, or altered
- Defective items not caused by our oversight
- Items missing original tags or packaging
- Items with minor, fixable thread issues
Returned items must be in their original condition and packaging to qualify for a refund.
Refund Claim Requirements
When submitting a refund claim, please provide the following documentation:
- Shipping label or receipt
- Proof of purchase
- Evidence of defects (e.g., photos)
- Relevant communications, such as email screenshots
Return and Refund Process
- Submit a Request: Email us at [email protected] with the necessary documentation.
- Review and Approval: We aim to respond within 2-3 business days to confirm your eligibility.
- Return Instructions: Once approved, you will receive a confirmation email with the return address. Please do not send your package without prior approval.
- Return Shipping: Use a carrier of your choice and provide us with the tracking number for the returned items.
Note: Customers are responsible for the cost of return shipping.
Refund Processing Time
Refunds are typically processed within 2 business days after we receive your return. You will receive an email confirmation once the refund has been issued.
- Refunds include the original shipping costs.
- If delays occur beyond 10-15 days, please contact your bank or credit card company for assistance.
Important Notes
- Our return policy is valid for 180 days from the delivery date.
- Customers are responsible for return shipping costs.
- We are not liable for damages or losses during the return shipping process.
Before starting a return, please reach out to our Support Team for assistance to ensure a smooth process.
Need Assistance?
For any questions or concerns, feel free to contact us through our Contact Us page, or reach us directly at:
- Email: [email protected]
- Phone: +1 (445) 284-0818
- Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday
Your satisfaction is our priority, and we’re here to help!